Terms of Service

We prepare competitor intelligence reports based on publicly available and properly licensed sources. The scope of each engagement is defined by the package purchased and the brief you submit.

Reports reflect information observable in the public record at the time of research. They do not include confidential, internal or non-public information about the companies analysed, and we do not obtain information through misrepresentation, intrusion or any other improper means.

Market conditions change. A report is a point-in-time analysis and is not warranted to remain current after delivery.

Reports are provided for information and commercial decision support. They do not constitute legal, financial, investment, tax or other professional advice. You remain responsible for decisions you make, and you should obtain independent professional advice where appropriate.

You must provide accurate brief information and must not use our services to pursue any unlawful purpose, to harass any person, or to obtain information you are not entitled to. We may decline or discontinue an engagement that falls outside what we can responsibly research.

Reports are delivered electronically as a PDF to the email address associated with your order, following submission of your brief. Delivery timeframes vary by scope and are estimates rather than guarantees.

You receive a licence to use the delivered report for your own internal business purposes. The report and its underlying frameworks remain our intellectual property. Reports may not be resold, republished or distributed as a commercial product.

We treat engagement details as confidential and do not disclose them except as required by law or as described in our Privacy Policy.

To the maximum extent permitted by law, our aggregate liability arising from an engagement is limited to the fee paid for that engagement. Nothing in these terms excludes rights that cannot lawfully be excluded, including under Australian Consumer Law.

These terms are governed by the laws of Australia, and the courts of that jurisdiction have exclusive jurisdiction over any dispute.