Question 1

Where does the information in a report come from?

Accepted Answer

Public and properly licensed sources only: competitor websites and published pricing, public registers and filings, public customer reviews and commentary, media coverage, job listings, directories, publicly observable website signals, and search data from licensed research tools.

Question 2

Is any of this confidential or improperly obtained information?

Accepted Answer

No. We do not use confidential, internal or unlawfully obtained information, and we do not misrepresent ourselves, pose as a customer or supplier, or contact competitor staff to extract non-public information.

Question 3

How do you handle findings you cannot verify?

Accepted Answer

Every material finding is classified as verified, single-source, inference or unknown. Where something cannot be established from legitimate sources, the dossier records it as unknown rather than estimating it.

Question 4

Do you use AI to write the reports?

Accepted Answer

Analytical tooling, including AI, is used to assist with processing and summarising large volumes of public material. Research direction, verification, interpretation and the final written analysis are performed and reviewed by a human analyst. Nothing is published to a client without human review.

Question 5

How long does a report take?

Accepted Answer

Indicative turnaround is 2–3 business days for Essential, 3–5 business days for Comprehensive and 5–7 business days for Executive, running from receipt of a complete brief. Turnaround figures are indicative estimates, not guaranteed delivery commitments.

Question 6

What is the research access code?

Accepted Answer

After checkout you receive a private, single-use code tied to your order rather than to a customer profile. You use it to submit your research brief and to reference your engagement afterwards, without creating an account.

Question 7

What do I need to provide?

Accepted Answer

Competitor names or domains, the market you operate in, and the commercial questions you want answered. Most briefs take about five minutes to complete.

Question 8

What if part of my brief cannot be answered?

Accepted Answer

We tell you before proceeding. If a question falls outside what public-source research can responsibly answer, we say so rather than substituting speculation.

Question 9

In what format is the report delivered?

Accepted Answer

As a single, self-contained PDF dossier delivered by email — typeset for reading and printing, and structured for internal circulation.

Question 10

Can I share the report internally?

Accepted Answer

Yes. Reports are licensed for use inside your own organisation, including with your directors, staff and professional advisers. They may not be resold, republished, redistributed publicly or provided to third parties as a commercial product. Full terms are set out in the terms of service.

Question 11

How do I pay?

Accepted Answer

Cryptocurrency payments are available for clients who prefer a privacy-conscious payment method. We minimise the information required to commission research. Payment providers may still apply transaction screening or request information where required by their own compliance procedures.

Question 12

Which cryptocurrencies are accepted?

Accepted Answer

We accept Bitcoin (BTC), Ethereum (ETH), USDC and USDT at checkout. Amounts are quoted in Australian dollars and settled at the exchange rate applied by our payment processor at the time of payment.

Question 13

Do I need to create an account?

Accepted Answer

No. There is no customer account, no login and no stored profile. Your engagement is identified by its order record and research access code.

Question 14

Will my competitors know I commissioned research?

Accepted Answer

We do not contact the competitors covered in your brief, and we do not disclose who commissioned research. Engagements are treated as confidential.

Question 15

Can I get a refund?

Accepted Answer

Refund treatment depends on whether research has commenced. The refund policy sets out the position in full.

Answered plainly, before you commit.

Research and sources

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Commission your competitor intelligence report.